Frequently asked questions

Review us on Google & get £10

We’re introducing a brand new offer for our current customers – review us on Google and get £10 credited to your account.

• Review us on Google (Wentloog)
• Review us on Google (Llanishen)

Making money’s never been so easy!

Review us for a chance to win £25

We run a monthly prize draw where our favourite review (from either Google or Trustpilot) will win £25.

Keep an eye on our social channels to check each month’s winner!

• Review us on Google (Wentloog)
• Review us on Google (Llanishen)
• Review us on Trustpilot

Get £25 for every new storage unit customer you refer or £100 if they’re here over 3 months

If you’re a customer with us and you refer someone who signs up at our facility*, we’ll send you a £25 as a thank you.

We provide a padlock and key, which we ask to be returned at the end of your contract.

When securing a storage unit, we ask for proof of address (i.e. a recent bill or bank statement). We also ask for photo ID, so a driving license or passport.

When booking a plot for a caravan, we ask for your insurance information, the make, model, and either the CRIS, CHASSIS or VIN number of the vehicle (or a registration plate number, for a motorhome). We use this information to make your unique photo ID pass, which is checked upon entry and exit of our facility.

We require cancellation of contract to be done via phone call, email, in person or this fill in this form. We’ll then send you an acknowledgement email explaining why you need to do next!

If you leave before the full month is over, we’ll refund you your remaining days or weeks.

We take initial signup payments from your card, and then your monthly or quarterly charge will be paid by direct debit. Alternatively, you can pay for 6 months upfront.

If you require a refund at any time, we issue payment by direct debit which typically takes 10-14 days.

If you store your caravan with us and refer friends and family, we’ll give £10 off signup for them, and £10 off your storage for you!

If you rent one of our storage units in any of our sites and refer someone new, we’ll give you £25, credited straight to your account to say thank you – and that’s the case for every new person you refer to us. If they stay over 3 months, £100 is yours!

While most things are fine to store in your unit, some are against the rules:

• Illegal items
• Corrosive items
• Excess tyres
• Excess white goods (i.e. fridges)
• Gases or fuel
• Wet items (everything must enter the unit dry)

For caravans, we ask that you disconnect gas bottles over winter and remove ALL FOOD from within, at all times – even things like salt and pepper, or dried pasta.

We offer discounts for:

• Removals companies – 20%
• Students – 10%
• Blue Light Card holders – we offer 10% off for Armed Forces, Emergency Services and the NHS (must show us your current card)
• Caravan & motorhome insurance (using our Platinum CaSSOA awarded Wentloog (Cardiff) site means you can visit www.cassoa.co.uk to look through the many insurance companies that provide our customers with a discounted insurance package)
• Packaging (discounted price of £1 if you buy used boxes rather than new ones for £2)
• First floor storage units (we offer a discount for upper floor units)

All of our costs include VAT. All units come with a free lock and key (to be returned when you end your contract).

The cherry on top? We do not take a deposit! That means even easier storage!

We require a £40 refundable fee for a barrier control fob for large vehicles and caravans.

Contents cover starts at £4 per month, covering up to £1000, and all prices include IPT (Insurance Premium Tax). For cover exceeding £25,000 in value, please contact us for a bespoke quote.

We’re flexible to your plans. Our contracts work on a rolling monthly basis, you can cancel or change details at any time – we just ask that it’s done in writing.

When you end your storage unit contract and have given notice, we ask that you sweep clean your unit, and hand in your free padlock and key, or photo ID if applicable.

If you leave before the notice is up, we’ll refund you pro rata for the days remaining, via direct debit (which typically takes 10-14 days to arrive). If you are in remote site, leave lock inside unit and take a picture.

For caravans and motorhome and trailer tents, you’ll also need to hand in your fob and ID pass.

We ask that you give us 1 month notice period for caravans and motorhomes and vehicles, and 14 days for units.

We take the safety and security of your possessions incredibly seriously. Here’s how we ensure maximum security:

• No entry without photo ID through a manned entry-point
• Our own in-house security team
• 24/7 security patrols with dogs
• 24/7 monitored CCTV surveillance
• Alarmed perimeter fencing
• Pest control
• Access fobs for caravan, motorhome & vehicle customers

Check out our guide on the 7 security measures you should expect from any self storage facility.

• 1 month = storage units
• 1 month = some vehicles (get in touch for more info)
• 6 months = caravans, boats and motorhomes (3 month short term admin fee applied)

You can access your unit 24/7, 365 days a year! Even when the office is closed, the site is open – and that includes Christmas day.

To chat to one of our team, the office is open 8.30-5pm, Monday to Friday – contact us.