Having opened our Llanishen storage facility on 1st June 2020, we thought it was time to find out what we’re doing well, and where we might improve – so we conducted a customer survey to find out ‘what’s what’.
We asked customers what they thought about blue self storage, and our new Llanishen site specifically. We pride ourselves on our transparency and ‘customers first’ mindset – so here is what you said…
#1 Why did you choose blue self storage?
For this question, location featured strongly in customer responses with 13 of the respondents claiming location was an attributing factor! The next most popular factor was ‘price’.
In total, our customers said:
#2 What were your first impressions of our Llanishen facility?
We’re pleased to report that 7 responses led with the word ‘clean‘; particularly at a time when cleanliness & hygiene is so essential.
Other first impressions included:
#3 Did the facility meet your expectations?
100% of respondents said yes, with one customer specifying, “I am 100% happy with the service.”
#4 What do you think would improve the facility?
We’re always eager to hear suggestions and comments from our customers; we’ve taken all the below points on board and are looking at how we can implement them.
- Skip on-site
- Solar panel lighting within the containers
- Communication link between the site and staff (HQ)
- Toilets on site
- Electrical point
- 2 sets of keys
- Gate rather than barrier
- Half of respondents said ‘nothing’
#5 How has your experience been with blue self storage been so far?
One customer responded: “I absolutely love it; it’s changed my trading life having everything in one place.”
Other customer reactions included:
#6 Would you recommend us to friends and family?
The big final question…
100% of respondents said yes, they would recommend us to friends and family! 🎉
Feedback is essential in making sure our service is top-notch for customers, and we’d like to say a huge thanks to all our customers who took part; it’s much appreciated and very helpful!
If you’ve got any feedback or suggestions you’d like to share, email us at firstname.lastname@example.org – we’d love to hear it.
Learn more about our Llanishen storage & book your unit.
All our current bookings are digital & contactless to ensure maximum safety for customers and staff.