Frequently asked questions

We listed our most common customer questions so you don't have to ask them! Don't see your question listed? Get in touch

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Can anyone else access my unit?

No, no one can enter unless you provide written permission.

In the case of death, we require a death certificate or otherwise wait for probate or a legal document from a solicitor.

In the case of divorce, we can override the rules of entry, but only if it’s legal, with the assistance of a legal representative.

Can I insure my unit or unit’s belongings?

Yes, we offer insurance on site, from as little as £6 per month – find out more about our contents insurance or view prices.

Contents insurance provides a safety net in case of unexpected damage, such as a fire or flood within your unit.

Do I need a padlock?

We provide a padlock and key, which we ask to be returned at the end of your contract.

Do I need ID to register?

When securing a storage unit, we ask for proof of address (i.e. a recent bill or bank statement). We also ask for photo ID, so a driving license or passport.

When booking a plot for a caravan, we ask for your insurance information, the make, model, and either the CRIS, CHASSIS or VIN number of the vehicle (or a registration plate number, for a motorhome). We use this information to make your unique photo ID pass, which is checked upon entry and exit of our facility.

Do I pay weekly or monthly?

The charge for your storage unit goes out monthly, on the last working day of the month.

If you open a contract halfway through the month, you only have to pay for the following weeks you have a unit for – not the full month.

If you open a contract late in the month (i.e. the 25th), you pay those remaining days and for the next month at the same time.

For caravans, boats and motorhomes, you pay every quarter by direct debit – but you also have the option to pay 6 monthly or yearly too.

View our pricing

Do your storage units have electricity inside?

Some of our units have electricity inside them, with an automatic function to turn it all off once the door is closed.

Most of our units are foam insulated to protect against condensation.

How do I cancel my contract?

We require cancellation of contract to be done via written notice – either email, or in person. We’ll give the account holder a form to sign, and then we’ll release your contract.

If you leave before the full month is over, we’ll refund you your remaining days or weeks.

How do I pay? What methods are available?

We take initial signup payments from your card, and then your monthly or quarterly charge will be paid by direct debit. Alternatively, you can pay for 6 months upfront.

If you require a refund at any time, we issue a cheque which typically takes 10-14 days to arrive.

How does the process work?

Whether you’re looking to book a unit or a plot for your caravan, motorhome or boat, get in touch with us via email or phone. We’ll invite you in for a short appointment (30 minutes max, usually) where we fill in all the paperwork with you.

We’ll take you to your unit or plot and show you the facilities. After that, you’re all booked in and free to come and go as you like, 24/7!

How does your referral scheme work?

If you store your caravan with us and refer friends and family, we’ll give £10 off signup for them, and £10 off your storage for you!

If you rent one of our storage units and refer someone new, we’ll give you a £25 cheque to say thank you – and that’s the case for every new person you refer to us.

Is there anything I can’t store?

While most things are fine to store in your unit, some are against the rules:

  • Illegal items
  • Corrosive items
  • Excess tires
  • Excess white goods (i.e. fridges)
  • Gases or fuel
  • Wet items (everything must enter the unit dry)

For caravans, we ask that you disconnect gas bottles over winter and remove ALL FOOD from within, at all times – even things like salt and pepper, or dried pasta.

What additional on-site services do you offer?

We’re proud to say that our Cardiff self storage facility offers:

  • Packaging (eco-friendly used boxes for a discounted price of £1, bubble wrap, tape, pens, new boxes, mattress covers)
  • Unit racking for easy, tidy storage
  • Calor gas
  • Washing & vacuuming facilities for caravans
  • Air pressure unit
  • Grids for emptying grey and black water from your caravans

What discounts do you offer?

At our Cardiff self storage site, we offer discounts for:

  • Removals companies (10% off a 160 sqft ground floor unit or 20% off a 160 sqft upper floor unit)
  • Students (10% off a 20ft unit when you pay 3 months in advance)
  • Blue Light Card holders (we offer discounts for Armed Forces, Emergency Services and the NHS)
  • Caravan, boat & motorhome insurance (using our GOLD CaSSOA awarded site means you can visit www.cassoa.co.uk to look through the many insurance companies that provide our customers with a discounted insurance package)
  • Packaging (discounted price of £1 if you buy used boxes rather than new ones for £2)
  • First floor storage units (we offer a discount for upper floor units)

 

What does my payment cover?

All of our costs include VAT. All units come with a free lock and key (to be returned when you end your contract).

We require a £100 refundable deposit to ensure our unit safety and upkeep.

We require a £40 refundable fee for a barrier control fob for large vehicles and caravans.

Insurance is optional and starts at £6 a month per £1000 contents insurance.

What happens if my plans or dates change?

We’re flexible to your plans. Our contracts work on a rolling monthly basis, you can cancel or change details at any time – we just ask that it’s done in writing.

What happens when my contract ends?

When you end your storage unit contract and have given written notice, we ask that you sweep clean your unit, and hand in your free padlock and key, or photo ID if applicable.

If you leave before the month is up, we’ll refund you for the days remaining, via cheque (which typically takes 10-14 days to arrive).

For caravans, motorhomes, boats and trailer tents, you’ll also need to hand in your fob and ID pass.

What notice period do I need to give?

We ask that you give us 1 month notice period for caravans, boats, motorhomes and vehicles, and 14 days for units.

What security measures do you have?

We take the safety and security of your possessions incredibly seriously. Here’s how we ensure maximum security:

  • No entry without photo ID through a manned entry-point
  • Our own in-house security team
  • 24/7 security patrols with dogs
  • 24/7 monitored CCTV surveillance
  • Alarmed perimeter fencing
  • Pest control
  • Access fobs for caravan, motorhome, boat & vehicle customers

Check out our guide on the 7 security measures you should expect from any self storage facility.

What size unit should I get?

Whatever size unit you sign up, we’ll show you around when you arrive. If you want to downsize to a smaller unit, or upgrade to a bigger one, that’s no problem at all.

  • A 64 sqft unit is normally the size of a 1 bedroom house, provided there isn’t a lot of furniture or white goods.
  • An 80 sqft unit is normally the size of a 1-2 bedroom house.
  • A 160 sqft unit is normally a 2-3-4 bedroom house.

What’s the minimum length contract I can have?

When can I access my unit?

You can access your unit 24/7, 365 days a year! Even when the office is closed, the site is open – and that includes Christmas day.

To chat to one of our team, the office is open 8.30-5pm, Monday to Friday – contact us.