We listed our most common customer questions so you don’t have to ask them! Don’t see your question listed? Get in touch
We’re introducing a brand new offer for our current customers – review us on Google and get £10 credited to your account.
Making money’s never been so easy!
We run a monthly prize draw where our favourite review (from either Google or Trustpilot) will win £25.
Keep an eye on our social channels to check each month’s winner!
If you’re a customer with us and you refer someone who signs up at our facility*, we’ll send you a £25 cheque in the post as a thank you.
*Wentloog facility only
No, no one can enter unless you provide written permission.
In the case of death, we require a death certificate or otherwise wait for probate or a legal document from a solicitor.
In the case of divorce, we can override the rules of entry, but only if it’s legal, with the assistance of a legal representative.
Yes, we offer insurance on site, from as little as £6 per month – find out more about our contents insurance or view prices.
Contents insurance provides a safety net in case of unexpected damage, such as a fire or flood within your unit.
We provide a padlock and key, which we ask to be returned at the end of your contract.
When securing a storage unit, we ask for proof of address (i.e. a recent bill or bank statement). We also ask for photo ID, so a driving license or passport.
When booking a plot for a caravan, we ask for your insurance information, the make, model, and either the CRIS, CHASSIS or VIN number of the vehicle (or a registration plate number, for a motorhome). We use this information to make your unique photo ID pass, which is checked upon entry and exit of our facility.
The charge for your storage unit goes out monthly, on the last working day of the month.
If you open a contract halfway through the month, you only have to pay for the following weeks you have a unit for – not the full month.
If you open a contract late in the month (i.e. the 25th), you pay those remaining days and for the next month at the same time.
For caravans, boats and motorhomes, you pay every quarter by direct debit – but you also have the option to pay 6 monthly or yearly too.
Some of our units have electricity inside them, with an automatic function to turn it all off once the door is closed.
Most of our units are foam insulated to protect against condensation.
We require cancellation of contract to be done via written notice – either email, or in person. We’ll give the account holder a form to sign, and then we’ll release your contract.
If you leave before the full month is over, we’ll refund you your remaining days or weeks.
We take initial signup payments from your card, and then your monthly or quarterly charge will be paid by direct debit. Alternatively, you can pay for 6 months upfront.
If you require a refund at any time, we issue a cheque which typically takes 10-14 days to arrive.
Whether you’re looking to book a unit or a plot for your caravan, motorhome or boat, get in touch with us via email or phone. We’ll invite you in for a short appointment (30 minutes max, usually) where we fill in all the paperwork with you.
We’ll take you to your unit or plot and show you the facilities. After that, you’re all booked in and free to come and go as you like, 24/7!
If you store your caravan with us and refer friends and family, we’ll give £10 off signup for them, and £10 off your storage for you!
If you rent one of our storage units and refer someone new, we’ll give you a £25 cheque to say thank you – and that’s the case for every new person you refer to us.
While most things are fine to store in your unit, some are against the rules:
For caravans, we ask that you disconnect gas bottles over winter and remove ALL FOOD from within, at all times – even things like salt and pepper, or dried pasta.
We’re proud to say that our Cardiff self storage facility offers:
At our Cardiff self storage site, we offer discounts for:
All of our costs include VAT. All units come with a free lock and key (to be returned when you end your contract).
We require a £50 refundable deposit to ensure our unit safety and upkeep.
We require a £40 refundable fee for a barrier control fob for large vehicles and caravans.
Insurance is optional and starts at £6 a month per £1000 contents insurance.
We’re flexible to your plans. Our contracts work on a rolling monthly basis, you can cancel or change details at any time – we just ask that it’s done in writing.
When you end your storage unit contract and have given written notice, we ask that you sweep clean your unit, and hand in your free padlock and key, or photo ID if applicable.
If you leave before the month is up, we’ll refund you for the days remaining, via cheque (which typically takes 10-14 days to arrive).
For caravans, motorhomes, boats and trailer tents, you’ll also need to hand in your fob and ID pass.
We ask that you give us 1 month notice period for caravans, boats, motorhomes and vehicles, and 14 days for units.
We take the safety and security of your possessions incredibly seriously. Here’s how we ensure maximum security:
Check out our guide on the 7 security measures you should expect from any self storage facility.
Whatever size unit you sign up, we’ll show you around when you arrive. If you want to downsize to a smaller unit, or upgrade to a bigger one, that’s no problem at all.
You can access your unit 24/7, 365 days a year! Even when the office is closed, the site is open – and that includes Christmas day.
To chat to one of our team, the office is open 8.30-5pm, Monday to Friday – contact us.
