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"Excellent facilities and security to highest standard 24/7 - 365."

Year in review: 10 highlights from 2021

2021 was full of exciting new challenges and plenty of good stuff – it’s time to reflect!

We never take our company achievements for granted – that’s why it’s important to stop and look back on a year’s worth of hard work and new opportunities.

Our team have worked incredibly hard for another year running to make sure we’re delivering the best quality service for customers – whether we’re opening new facilities or rolling out a fresh service, they’re always on hand to give you the best experience possible!

And it’s thanks to them, and the work we put in last year, that we’ve achieved SO much in 2021! Here’s a little rundown…

 
Looking a little deeper, in 2021 we:

We were awarded the prestigious trophy at the FEDESSA awards in Birmingham in autumn 2021, for our Llanishen facility. It was such a fantastic signifier of our team’s hard work getting the site launched and to the high standards our customers enjoy.

For many of our customers, we’re a local brand embedded in our hometown of Cardiff – but through our family network of businesses, we’ve got close ties with Tyneside. That’s why it made sense to make our next hub in North Shields, Tyneside!

  • Signed up 1,397 customers

Whether it was a unit (or multiple!), a caravan plot, vehicle storage, warehousing space – lots of you came to us for storage solutions in 2021! We were proud to welcome so many new customers to our 3 facilities.

  • Received 421 5-star reviews

One thing we can be assured of – our customers like to chat! We were thrilled to receive a whopping 421 reviews giving 5 stars for our staff and service ★★★★★

Along with The Maltings Document Storage Solutions, we donated £5,000 to a charity close to our hearts. We visited the Penarth hospice to officially donate the sum, which will go towards providing more incredible end-of-life care.

But that’s not all – our staff, customers and friends were sharing the love and generosity in 2021, so we were able to organise and donate 470kg of food and essential items to a food bank in Llanrumney to help the local community.

  • Trained staff on mental health and well-being

We’re always looking to improve our service, and that starts with a happy, healthy team. We provided dedicated training for our staff to recognise and understand a wide variety of mental health issues.

  • Achieved 5.0 rating on TrustPilot

We’re proud to have successfully unlocked a 5.0 rating! Again, it’s made possible by the work and dedication of our lovely team – and we’re pleased our customers are happy with their experience 😊

  • Introduced electric car charging points

As part of our ongoing commitment to more sustainable ways of working, and reducing our environmental impact, we introduced electric car charging points so e-car owners could rest assured they could visit with no issues.

  • Increased our storage capacity by 31,584 sq ft

We just needed a little more… space! We’re constantly growing and evolving our facilities to meet demand whilst retaining our high standards. Simply put, that equates to 658 of our smallest units, at 48 sq ft each!

Our new, dedicated ‘storage by the box’ service for Cardiff gives everyone a fair chance to access high quality storage – even if you don’t drive, or can’t visit our site in person.

A lot of what happened in 2021 was made possible by our fantastic customers and their continued support, so we’d like to say a huge thanks to you all!

What will 2022 bring? …watch this space!


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