As we near the festive season, it’s a time for sharing the love and lifting each other up – so in our latest blog series, we’re shining a spotlight on companies doing fantastic work who deserve to be recognised for it.
For this interview, we speak to Alex Ghimpu, Operations Manager & Adrian Stan, Director, of Red Lion Removals – a blue self storage customer since early 2020.
They’re a family-owned business, founded from a desire to create a moving company that keeps its word and delivers an amazing customer experience.
Hi guys. What does Red Lion Removals do?
As the name suggests, we provide removal services all around Europe – but we also provide packing, dismantling and assembling services; making it easier for our customers to get from A to B!
We’re relatively new, having formed in March 2020, and although we’re based in Cardiff, we serve customers all across the UK and EU.
We’re very proud to have fantastic reviews from our customers so far, and we’re always trying to beat our own standards of service!
The Red Lion Removals team at our Llanishen storage facility
It’s been a tough time for businesses – how has yours adapted during lockdown?
During lockdown, we followed all the guidelines that the government put in place for us, including face masks, social distancing, sanitising and more.
We also implemented our new ‘video survey’ service, where a customer can walk through the property and show us around via video chat – whether on a tablet, phone or laptop – before we estimate a price.
It means we completely reduce unnecessary contact and our customers can stay 100% safe – very handy as we’ve had lots of people moving house during lockdown!
Branded face masks by Red Lion Removals
Why do you use blue self storage?
We love the flexibility, location and customer service provided by blue self storage for removal companies – having originally used the Wentloog storage site, we moved to the Llanishen facility once it had opened as it’s so convenient for where a lot of our customers are.
But also a huge factor is definitely the security. When storing customers’ treasured items, top-level security is an absolute must, and we feel super safe with you guys.
In general, how does self storage help your business?
Using self storage is helpful for our customers who have delays between moving out and moving in, for sure, but it also means we can be flexible and offer different options.
So, what projects are Red Lion Removals working on at the moment?
We’re always busy with our general removals but our hard-working team is also looking at having a new office in the near future!
Plus, we’re hoping to open a new branch in a different location, which is exciting. We already serve a wide geographical area with both the UK and EU, so a new base would be ideal.
COVID-19 has led to a lot of local community help & support – what’s been your favourite ‘community kindness’ story you’ve seen?
Our favourite stories are definitely of neighbours and people looking after each other, like this sweet friendship between 77-year-old Andy and 31-year-old volunteer Alex in Glasgow.
Closer to home, lots of Cardiff companies offered help, support and free food to organisations like the NHS, which was incredible to see.
Introducing our ‘customer spotlight’ series
It’s been a hard year for businesses in South Wales and across the UK, dealing with projects on hold, staff at home and other pandemic-related difficulties. But through good times or bad, these companies are the backbone of our national economy.
So that’s why we’re launching our brand new ‘customer spotlight’ series, celebrating our business & commercial storage customers who use us to save space & stay focused in challenging times.
We’d like to say a huge thanks to Adrian, Alex & Red Lion Removals for the interview – good luck with your next batch of removals!
Read our other ‘customer spotlight’ interviews:
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